Oh-Florence.com obtains users' information at different points throughout our website. We capture details of both users who make bookings and those who register on the website to obtain information, as well as of the accommodation owners. This personal data will be stored within a file held by Oh-Florence.com. The user is expected to provide true, exact, complete and current information.
We request personal information on our accommodation booking form and owner’ registration form, as well as on the users’ sign-up form. A user must provide contact information (such as name, email address, passport number and address) and in some cases financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfill the user’s requests. If we have problems processing a booking, we use the information to contact the user. Additionally, we use the information for the purposes of commercial communications related to the services provided by Oh-Florence.com. Both users who book through Oh-Florence.com’s website and users who register on the website give their express consent to receive such email communications.
When a client books accommodation through our website, we share personal information such as name, email address, passport number, age, gender and contact details with the owner of the apartment. We encourage you to contact the owner regarding the use of your personal information. The information we collect is used for booking purposes, to notify you of your reservation status and to ask for feedback about your stay and is not shared with any third party which is not directly involved in the booking process. All credit card processing is done by Oh-Florence.com.
Our cookies policy
A cookie is a file that is downloaded onto your computer, Smartphone or tablet when you access certain pages of websites. Cookies are used to store and recover information on the user’s actions when browsing the website.
Cookies are essential to the functioning of the internet. They offer countless advantages when it comes to the provision of interactive services, aiding both the browsing process and usability of websites. Bear in mind that cookies can’t harm your device. Just the opposite – they actually help us identify and resolve any issues that might come up in providing our online services.
For more information on cookies, here at Oh-Florence.com we recommend you take a look at the following link:
Oh-Florence.com uses the following cookies on its website.
- First-party cookies: these cookies are sent to the user’s device from a computer or domain managed by Oh-Florence.com, which provides the service requested by the user. These types of cookies are used to customise the user’s experience, facilitating (rather than impeding) things like navigation, language preferences, page version and ‘favourites’ functionality.
- Third-party cookies: these are sent to the user’s device from a computer or domain which isn’t managed by Oh-Florence.com, but by another entity which processes the data obtained through cookies. Specifically, the following third-party cookies are in place:
* Behavioural advertising cookies: remarketing (Criteo).
* Analytical cookies: such as Google Analytics and New Relic.
These cookies don’t record either your first or second name or the physical address from which you’re accessing the website. The information they obtain relates to the number of pages you’ve visited, your language, the social media channels where our updates are published, the city where your IP address is registered, the number of new users to our website, the frequency and recurrence of visits, the time of each visit, the browser used and the type of device that visitors are using to access the site.
We make use of this information to improve our websites, identify new user needs and assess what improvements we need to make, in order to offer site visitors a better service. For example, we may make changes to our sites to make them suitable for a range of mostly commonly used browsers.
The cookies that we use on our website aren’t necessary to access the services that we offer, so if you disable cookies, the website will still function correctly. You can enable, view, block or delete the cookies installed on your device directly through your browser. The following links provide more information on cookies for individual browsers:
* Firefox: http://support.mozilla.org/en-US/products/firefox/privacy-and-security/cookies
* Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
* Internet Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Use of information
Users’ personal information is used only to carry out the services offered on our website.
We store information that we collect through log files to create a profile of our users (both users who book accommodation as well as users who register on our website). A profile is stored information that we obtain through the preferences selected by site users. Consequently, collected information is not tied to the users’ personally identifiable information. We do not share our customer profile with other third parties.
No other third parties advertise on our website.
Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.
Transfer of data
Information supplied is managed by our server located in Spain, under the protection of the Organic Law 15/1999, of 13 December, regarding the Protection of Data of a Personal Nature (LOPD). The user specifically consents to the transfer of his information to third parties or to the contracted services ( if necessary) or to realization of commercial communications related to the services provided by Oh-Florence.com.
We send an evaluation/follow-up email to clients who have booked an apartment after they have left their accommodation. Any user who does not wish to receive a follow-up email should contact us by email on the day of departure from their accommodation at firstname.lastname@example.org. You can also opt out by contacting us on the phone numbers provided on our contact page.
Subscribers are free to unsubscribe from our commercial communications at any time, by clicking on the ‘unsubscribe’ link in our emails’ footer section.
This website contains links to other sites. Please be aware that Oh-Florence.com is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by Oh-Florence.com
Oh-Florence.com complies with the levels of security of personal data protection required by all current legislation, and has installed the technical and organisation measures necessary to avoid loss, misuse, alteration or unauthorised access of personal data.
Registered users and clients
When you make a reservation or register to create an account, we set up a profile page for you. Any content and information in this area will be kept strictly private and in no case given to a third party, unless essential to provide a contracted service or for the sending of commercial communications. The user's account profile will include their first name, last name, address and other personal information necessary to make a reservation. Furthermore, they will be able to select other items such as future destinations or preferences regarding accommodation. Users can review and revise their profile information at any time.
Users can decide to use Facebook in order to sign up to Oh-Florence.com with their Facebook profile. By doing so, Oh-Florence.com will have access to all personal data a Facebook user publishes on their profile. A user is granting access to their profile information when connecting to our site with Facebook connect. Depending on the security settings in their Facebook profile, this data can vary. In order to change them, users must use their Facebook profile. The connection is created via the Facebook API.
We may use this information to enhance our existing client database, creating personalised offers for customers based on their Facebook user profile, or sharing their actions on our site (such as bookings, use of like buttons etc.) with their friends when visiting our site.
Notification of changes
Notification of changes in personal information
If there are any changes to your personal information (such as your postcode, telephone numbers, email or postal addresses), or if a user decides not to avail themselves of our services, he/she can action this by sending an email to our client support service at: email@example.com. Alternatively, users can telephone or write to us using the details supplied in our ‘contact’ section.
Right of access to, alteration and cancellation of and objection to data processing
Different users should be aware that they can exercise their rights of access, rectification, cancellation and objection to the processing of their data by sending an email to our client services department, at firstname.lastname@example.org. Alternatively, users can telephone or write to us using the details supplied in our ‘contact’ section.
Phone: 34 93 467 37 79
Fax: 34 93 467 37 62
Ronda Universitat 14, 2º 2ª
08007 Barcelona, Spain