How our clients rate us

Firsthand feedback to help you out

We invite all of our clients to fill out a feedback form at the end of their stay. No holds barred - they tell us exactly what they thought of their city break accommodation and the service we provided throughout. You're welcome to look through all of their comments below.

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Our clients give us
9.1
out of 10


      • 10
      • swift, effective service

        | 23 October 2013
        Oh-Florence

      • 10
      • Prompt response to our inquiry, helpful agents, offered alternatives. Generally had the feeling i was dealing with a reliable & professional company.

        | 22 October 2013
        Oh-Florence

      • 10
      • The reminder services.

        | 21 October 2013
        Oh-Florence

      • 8.0
      • Prompt & efficient replies to any enquiries or correspondence. Friendly staff.

        | 20 October 2013
        Oh-Florence

      • 8.0
      • Our original apartment (booked via another company) got cancelled 24hrs prior to check in due to problems with the plumbing. I was put in touch with the Oh Florence team on the day of check in. they managed to find us another apartment with 2hrs notice. Everything went very smoothly. Had a fantastic time in Florence.

        | 15 October 2013
        Oh-Florence

      • 10
      • The ease of booking and the quick response to any questions.

        | 11 October 2013
        Oh-Florence

      • 4.0
      • I feel Oh Florence could offer a pickup service for guests staying at your properties. I tried many sources to arrange a pickup from the railway station in Florence as we did the overnight train from Paris but no one was interested. We were able to get a cab but as we arrived at 7.30am it was a concern what delay would be involved.

        Dear Client,
        From Oh we would like to thank you for your comments.
        We very much regret that our service did not seem satisfactory, but unfortunately, at this present time we do not office airport transfer services.
        However, our Customer Care department is always at your disposal to assist you, providing helpful information in regards to your stay.

        | 11 October 2013
        Oh-Florence

      • 10
      • Ease of use and good selection of properties.

        | 10 October 2013
        Oh-Florence

      • 10
      • You were easy to deal with and your written communications were clear and easy to follow.

        | 9 October 2013
        Oh-Florence

      • 10
      • Good communication and a user friendly website, with useful links.

        | 9 October 2013
        Oh-Florence